Shopping Policy

Payment

Payment on our website is by Apple Pay, Google Pay, Mastercard, Paypal or Visa. No other payment methods are accepted.

We do not offer Afterpay, zipPay or any forms of payment like this and will not do so in the future.Their fees are too high for the merchant and adding them would mean we would need to increase our prices overall.

Where applicable, a GST (Australian Goods and Services Tax) of 10% has been applied. All prices displayed include GST.

Shipping Infomation

Rates may be found here.

Same day dispatch from our warehouse before 10 am WST. We DO NOT offer same day delivery.

Orders placed after 10am WST will be dispatched the next business day.

There may be delays on Mondays and after public holidays due to packing orders for the whole weekend. We’ll dispatch orders in the order they’re received, with express orders prioritised. If you need your express order urgently if placed over the weekend or Monday morning before 10am, please reply to your order confirmation email and we’ll do our best to speed it up.

During warmer weather, we may hold orders with Chocolate Shipping on Thursdays and Fridays to ensure your treats stay in perfect condition. This may also occur on days above 35°C degrees in our location. If your order is urgent, please reply to your order confirmation email.

During peak times like Easter and Christmas there may also be delays for seasonal orders.

All items advertised on our web site are held in our warehouse ready for dispatch but on occasion items may be out of stock. In that instance we will contact you to discuss options.

Please check your order confirmation carefully and advise us immediately if there are any errors. It is your responsibility to ensure that the delivery address is correct.

Happy Tummies will not take responsibility for incorrect addresses supplied by you and orders shipped to incorrect address that require re-shipping will need the shipping paid for again. You will also be resposible for the cost of the shipping back to us.

Orders not collected from the Post Office in time that are sent back will also be subject to a new shipping fee. You will also be resposible for the cost of the shipping back to us.

Damages & Replacement Policy

At Happy Tummies, we do everything we can to pack your order carefully to ensure it arrives safely. However, due to the fragile nature of some of our items, minor breakages may occur in transit. We never ship items in damaged packaging or that are broken.

Please note:

Inedible Products: If any item arrives in a condition that makes it inedible, we will gladly replace it for you, or refund.

Cosmetic Damage: Items like biscuits and chocolate bars may occasionally break during delivery. While these products might not look perfect, they’re still safe to enjoy, and therefore we’re unable to provide replacements for cosmetic damage.

We appreciate your understanding and are here to help if you have any concerns! Our goal is to ensure you’re happy with your order while also minimising unnecessary waste.

In the event that a product in your order arrives inedible, please notify us within 24 hours after you have received your delivery and post back the damaged item within 14 days if required. We will provide a return shipping label.

Notification should be by email superheroes@happytummies.com.au.

We do not refund products if you change your mind or it does not meet your requirements. Please choose carefully. All ingredients are listed on our website.

To return your product, you should mail your product to:

Happy Tummies
U3 / 8 Roy Street
Welshpool WA 6106